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Thayer-Bray optimized their ERP software use

Ascent audited TBC's operational structure and processes, provided in-depth training on their new ERP, and built a system that enabled them to operate at full capacity and grow in ways they previously couldn't.

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thayer construction

Location: Columbus, GA

Thayer-Bray Construction (TBC), a General Contracting and Development company, has been serving the greater Columbus, GA area since 1968. In addition to specializing in residential and commercial construction and renovation, they also manage multiple residential apartment buildings in five different cities.

Annual Revenue: $15M+

"Ascent’s ability to synthesize our processes with our new software enabled us to walk through the transition with relative ease." 

— Katie White, Controller

Software Implementation & Operational Design

In our redesign of a TBC's Operations, Ascent performed a thorough investigation of the business, operational structure, and finances. We then developed and implemented standardized processes, procedures, workflows, and protocols.

Reviewing and updating Thayer-Bray

Through a series of on-site and virtual workshops, Ascent walked TBC through multiple departments in the business (Accounting, Company Operations, Project Management, and Field Operations) to integrate the new ERP software features and increase efficiency and profitability.

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Increase efficiency in project planning, organization, and performance
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Provide leadership coaching through the change management process
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Create a platform that encouraged and supported growth
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Identify, define, and document the specific responsibilities for each role
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Share industry best practices for Project Management
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Implement accounting and project software
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Ensure that each role is designed to grow with the company and future employees
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Provide insight into profit drivers and areas of opportunity for improvement
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Create an Operations Manual that documented operational standards
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Designing tailored solutions

Thayer-Bray now has optimized workflows that improved operational and project efficiency, eliminated redundant processes and reduced manual data entry, and clearly defined the roles and responsibilities for each key staff member, providing clarity, alignment and performance expectations

thayer construction

 

“The team from Ascent took the time to learn our business model and optimize our processes and roles to best align with the new software. The Company Operations and Training Manual that Ascent built has helped us maximize our effectiveness in using the software during the transition and continues to help us in our day-to-day operations and training.” 

Katie White
Controller

 

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Partnering with Ascent, investing in the future

Ascent led TBC through workshops with each department in the company (Accounting, Company Operations, Project Management and Field Operations). Together, we determined which best practices should be implemented to optimize workflows, internal accounting procedures, staff roles, and responsibilities. These were also structured to align with the new ERP software and increase efficiency and profitability.
 
New job narratives and descriptions were developed with TBC to enhance key employees’ understanding of their specific roles and how their responsibilities and workflows fit into the overall success of their projects and the company.
 

In addition, Ascent developed a training manual that included step-by-step Quick Reference Guides explaining how to use the new ERP and implement the optimized processes and workflows. In addition, they provided training and support to TBC through the software migration and adoption process.

By the end of the project, Ascent had provided Thayer-Bray with:

  • Optimized workflows that improve operational and project efficiency
  • Eliminated redundant processes and reduced manual data entry
  • Clearly defined the roles and responsibilities for each key staff member, providing clarity, alignment and performance expectations
  • Enhanced unity, collaboration and ‘ownership’ among TBC staff
  • Increased profitability by reducing operational costs, enabling accurate project cost forecasting, and providing real-time reporting on projects
  • Improved data integrity, security and financial controls
  • An Operations Manual that streamlines the on-boarding and training of new and future staff

Meet the team on this project:

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Adam Cooper
President

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Carolyn Bahr
Project Coordinator

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Ascent's Operational Design

Profitability is directly related to repeatability: getting everyone in the organization to operate the same way.

When everyone is aligned and operating in unison, then it becomes easier to add people (superintendents, project managers, estimators, accountants, administrators) and achieve consistent and repeatable results.

By getting everyone aligned and operating from the same model of processes and systems, the business becomes more efficient and easier for owners to manage.

Check out all of Ascent’s Operational Design resources >

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Operational Assessments

Our expert construction business consultants have helped over a hundred construction companies to improve performance and profits.

We’ve developed a proprietary Comprehensive Operational Assessment process based on our first-hand experience working with growing Construction Companies.

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