Ascent Consulting transforms the way Division 5 does business
Ascent re-designed Division 5's operational structure and processes, provided in-depth training, and built a system that enabled them to transform the way they do business.
Location: Stafford Springs, CT
Prior to founding Division 5, LLC Conrad Barker and Alex Pumiglia described themselves as “two men and a truck." They wanted to build a business and develop a company culture in which they, their families, and employees could thrive.
Annual Revenue: $2M+
Since the company’s inception in 2013, Division 5 continued to grow in revenue, project quantity, and size, and expand their geography by taking on projects in Connecticut, Massachusetts, and Tennessee.
Operational Design and Software Implementation
In our overhaul of a client's Operational Design, Ascent performs a thorough investigation of the business, operational structure, and finances. We then develop and implement standardized processes, procedures, workflows, and protocols (along with a few industry best practices) across the organization.
An overhaul of business and operational practices
Division 5 experienced growing pains as they tried to utilize various software platforms, paper forms, and manual accounting procedures to monitor the company’s financial health and growth. The owners knew the company was profitable overall, they just needed to identify both profitable and non-profitable jobs.
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Delivering Division 5 a new way to thrive
Ascent’s in-depth business and operational design work provided the Division 5 team with a platform on which to grow the business. This system gave ownership the confidence to expand.
“We sought out a consulting firm to reorganize and implement new practices and procedures and guide us into selecting a construction project management software to transform the way we do business. Ascent Consulting was hired to take us to the next level, and they did that! I highly recommend Ascent Consulting! They are knowledgeable, professional, and committed to the success of your company!”
Conrad Barker
Managing Director
Ready to maximize efficiency and profitability?
Galvanizing goals
Ascent began by helping Division 5 analyze and evaluate multiple software platforms that could enable the team to manage projects and would integrate with their accounting system. Once a system was selected, Ascent worked with the Division 5 team through software implementation and provided additional education, instruction, and support to help streamline the process.
During software implementation, Ascent led Division 5 through multiple workshops to standardize their processes, procedures, and protocols, and created detailed job narratives, and identified key responsibilities and requirements for current- and future-state company roles.
Upon completion of the project, Division 5 was provided with comprehensive Operations and Training Manual that contained:
- Division 5’s unique and standardized methodology for managing projects, company operations, and accounting
- Clearly defined roles and responsibilities for all positions in the organization
- Detailed instructions for completing key processes and procedures in the new software platform
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An index of documents and forms developed during the course of the project to simplify and streamline workflows
As Division 5 diligently engaged in the change management process and implemented the roll-out of newly defined processes and roles, the company saw a significant return on their investment in the following areas:
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A clearly defined strategic growth plan and objective tools to calculate and evaluate opportunities, growth, and both company and project profitability.
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Roles and responsibilities were clarified for each position in the company in both the current- and future states. This provided employees with a well-defined ‘swim lanes’ and enabled them to improve their productivity and efficiency. Additionally, it afforded the owners to begin working ‘on’ the business versus working ‘in’ the business and to begin strategically recruiting and onboarding new employees to build the company’s ‘future state’.
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The new software platform gave visibility into their operating expenses and project costs, and identified which streams of revenue and types of projects were most profitable.
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Enabled them to hire an Operations Manager, Senior Project Manager, and Human Resource Specialist to help scale the business.
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Standardized the estimating process which increased efficiency in pricing activities, streamlined the hand-off process, and enabled the gathering of historical data to improve their estimating process.
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Both the owners and employees provided input in the design of the new policies, procedures, and processes which increased adoption and provided clarity for all stakeholders.
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The Operations and Training Manual simplified the onboarding and training of new employees.
Meet the team on this project:
Jeff Robertson
Senior Consultant
Carolyn Bahr
Project Coordinator
Transform your business with Ascent Consulting:
Ascent's Operational Design
Profitability is directly related to repeatability: getting everyone in the organization to operate the same way.
When everyone is aligned and operating in unison, then it becomes easier to add people (superintendents, project managers, estimators, accountants, administrators) and achieve consistent and repeatable results.
By getting everyone aligned and operating from the same model of processes and systems, the business becomes more efficient and easier for owners to manage.
Operational Assessment
Our expert construction business consultants have helped over a hundred construction companies to improve performance and profits.
We’ve developed a proprietary Comprehensive Operational Assessment process based on our first-hand experience working with growing Construction Companies.
Learn more about Ascent's comprehensive Operational Assessment and more operational services >