DeckRemodelers.com Transformed Their Operational Efficiency After Years of Organic Growth
After 30 years of expansion, DeckRemodelers.com faced challenges with their increasingly complex operational processes. Ascent Consulting stepped in to transform their project management process, leading to a streamlined and optimized build process, significantly improving project efficiency and profitability.
Location: Sparta, NJ
For over three decades, Deck Remodelers has been providing northern New Jersey with specialized design-build custom decks and outdoor living spaces. Renowned for their creativity and craftsmanship, they are dedicated to transforming backyards into luxurious and functional retreats.
Annual Revenue: $15M+
As Deck Remodelers experienced growth, their operational processes evolved organically, leading to increased complexity and bottlenecks in their workflows. This natural expansion, while indicative of their success, resulted in cumbersome and inefficient systems that were ready for a strategic redesign.
Operational Design
When redesigning a client's operations, Ascent begins with a thorough investigation of the business, operational structure, and finances. We then develop and implement standardized processes, procedures, workflows, and protocols (along with a few industry best practices) across the organization.
Deck Remodelers' growth had led them to develop complex operational workflows & processes, affecting project management, supply chain coordination, and client relations. This increased complexity hindered their ability to deliver quality projects efficiently, highlighting the need for an operational design overhaul to support their growth and maintain competitiveness in the construction industry.
Our Operational Design process helped them achieve new levels of efficiency, performance, and profitability.
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Design & Development Efficiency
The Design & Development department was revamped to accelerate and simplify the transition from concept to construction.
Our operational design experts conducted workshops at Deck Remodelers HQ to redefine and optimize team roles. While including specific and cross-functional team members, these workshops allowed input at all levels to influence operational optimization. Following the development of the new operational plans, we revisited for training to ensure the team understood and was utilizing the plan correctly.
The new plan provided streamlined workflows and effective resource planning—all of which enhanced communication between departments and with their clients. With our newly designed process, employees are gathering design decisions from the client much earlier in the build process. This allows for decision making to occur earlier, reducing or eliminating delays and confusion as the project progresses.
Field Operations Coordination
A key focus of our engagement was to improve the coordination between the Design and Field operations teams. The implementation of a cohesive operational strategy for the these teams established a standard path for information to flow between these departments.
By establishing clear communication channels and standardized procedures for information exchange, we minimized discrepancies and delays on-site. Real-time project tracking tools were introduced to keep all teams aligned and responsive to project needs. This enhanced coordination reduced errors and unexpected work in the field, eliminating the possibility that the final construction would be impacted by poor communication, outdated decisions, or bad project organization.
Meet the team on this project:
Jeff Robertson
Senior Consultant
Transform your business with Ascent Consulting:
Operational Design
Profitability is directly related to repeatability: getting everyone in the organization to operate the same way.
When everyone is aligned and operating in unison, it becomes easier to add people (superintendents, project managers, estimators, accountants, administrators) and achieve consistent and repeatable results.
By getting everyone aligned and operating from the same model of processes and systems, the business becomes more efficient and easier for owners to manage.
Operational Assessments
Our expert construction business consultants have helped over a hundred construction companies to improve performance and profits.
We’ve developed a proprietary Comprehensive Operational Assessment process based on our first-hand experience working with growing construction companies.
Learn more about Ascent's comprehensive Operational Assessment and other operational services >