The Client is a residential concrete contractor performing over $2 million annually replacing residential driveways and performing minor masonry work in the Metro-Atlanta area. The owner has over 20 years in the concrete business, including owning and operating his own firm since 2001.
The Client's business has expanded in recent years, but its original processes and procedures were outdated, making it almost impossible to properly manage their current workload and accurately calculate profitability. The office was chaotic with no clear-cut lines of responsibility. Ascent was asked to:
- Develop specific roles and responsibilities for management, office staff and field personnel
- Establish processes and procedures for getting work done
- Conduct a financial analysis to improve the bottom line